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Frequently Asked Questions

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Frequently Asked Questions

Are servers deployable in data centres worldwide?

Yes Certa Containers are easily deployable worldwide at the click of a button including London, New York, San Francisco, Singapore, Bangalore, Toronto, Frankfurt and Amsterdam.

Is a Container supplied with CDN ?

A Certa Container is supplied with optional Content Delivery Network (CDN). CDN is a large distributed system of servers that is set up in multiple data centres in the world. These will deliver web pages and other content based on the geographical location of the customer.

Are Certa Cloud Containers DDoS protected?

Yes, Certa Containers come with a basic level of protection however the amount of clean bandwidth will only be allocated to match the size of bandwidth originally allocated with you packaged.

How many IP addresses am I allowed?

We will allow as many IP address within reason, these can be accessed from control panel however you may be asked to justify the use of an IP address.

How easy is it to increase the resources of my cloud container?

You can easily increase CPU and RAM directly from the control panel your SSD can also be easily increased however once increased it is possible to decrease without destroying the server.

Will I be billed if my server is turned off?

No, you will not be charged if your server is switched off or if your resources are not being used.

How does hourly billing work?

Granular billing is based on usage, the cost of your container is broken down into an hourly cost based on 170 hours per month. The server costs based on a whole months usage and therefor request you to credit your digital wallet with the monthly server cost. Then each hour that goes by the digital wallet will be debited with the hourly cost.

For example:

If your server costs £15 per month, your digital wallet will be credited with £15. Every hour the server is switched on you will be debited 0.02p x 720 hours = £15.

Do I get full control over my Certa Container?

Yes, you have full control over your Certa container from the control panel. You will be able to carry out tasks easily such as turning on and off, reimaging, compiling snapshots, restoring, destroying and building the server.

What are Certa’s Cloud Containers?

A Certa Cloud Container is an instance that can be deployed in under 50 seconds with high availability, larger resource pools than standard VPS and has the ability to be deployed in 7 locations worldwide.

How do I upgrade from Certa Mail to Exchange Mail?

To upgrade is quick and easy, all you have to do is go into your control panel and follow the instructions. All of the information and features are on our website or if you would like to speak to us, don’t hesitate to contact our support team.

What is included in Exchange Mail?

Included in the Exchange Mail package are various helpful tools to make your mailbox simple to use.

Exchange mail provides syncing across multiple devices this includes Mail, Calendars, Tasks, Folders and Contacts. This can help you make sure all of your important meetings and day to day plans are all up to date and correct. Another great feature Exchange mail has, is that it is not just on one server, it’s across multiple servers. This means that if a server goes down for some reason, your email will stay up and running across all the other servers. This creates a reliable, safe and easy to use mailbox with features to help your business expand.

 

At an additional cost, you can purchase Email Archiving for either 1 year or 10 years. This service keeps your emails safe and secure to a GC21 standard. This standard has helped many high professions including doctors, professors and business owners to keep important emails without running out of space. Email Archiving stores emails and protects you if someone tries to hack, delete, or compromises your email.

What is Exchange Mail?

Exchange mail is a professional email service for larger businesses. This service saves you time constantly deleting emails, as this is for email heavy users. Certa Mail only holds 1GB per mailbox, whilst Exchange Mail holds up to 50GB.

Customers are more likely to choose a business with a professional email address. A memorable, domain-based email account, will promote your company and you have the ability to create additional email addresses, like sales@ or info@.

Why does the new Cookie Law matter to me?

The law applies to you and your business, not to your hosting provider. Consequently, it is your own accountability to guarantee that any cookies your website applies with the new regulations.

Some cookies are excepted if they are necessary for your website to function correctly, for example, any cookies used to remember goods the user wishes to purchase from your website are acceptable. Cookies that are not necessary are not excepted and will require the user’s acceptance. For example, first and third party advertising cookies.

If you are unsure what cookies your site has, or how to check your own cookies, then there are some options available to you. There are third party cookie checkers you can use such as Attacat Cookie Audit Tool, Cookie Cert and The Cookie Collective. There are also tools that allow you to add a consent panel to your website, giving users the option of allowing cookies, for example Wolf Software’s Jpecr Package.

What is the new Cookie Law?

The use of cookies is not banned; however, the new law does require that users are given the chance to opt out of having their information recorded in this way. This means, websites that use cookies must tell users that the cookies are there, explain what the cookies are doing and obtain consent to store the cookies on the users’ device.

There is an exemption to the requirement to provide information about cookies and obtain consent where the use of the cookie is for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Or storage/access is strictly necessary for the provision of an information society service requested by the subscriber or user.

What about customers who have their cookies disabled?

A lot of sites on the internet need cookies to be permitted, and this will remain the same on the internet for a long time because it is a successful process. If a customer who has cookies disabled on their browser, they will not be able to have their sales tracked. Research has shown that cookies are excluded by users only 0.68% of the time, this means you have a 99.32% chance of making a successful sale. 

What is a cookie?

A cookie is a portion of data stored by a website within a browser, and then sent back to the same website by the browser. For example, storing log in details or retaining a basket’s content when leaving the website and returning to it later. Cookies help you quickly and easily navigate through the internet whilst saving your details. While cookies do not carry viruses, or install malware on the host computer. Third-parties can track cookies and gather long-term records of a person’s browsing histories. The advertisers can then use these cookies to build up a browsing history of the user across all the websites this advertiser has footprints on. 

Will my price of my package increase after 12 months?

The price, you buy the packaged for does not increase. The price you pay at the time of purchase is the exact amount you will pay for until you decide to change or upgrade your account. These are in our terms and conditions and if you would like to find out more, don’t hesitate to contact us. 

What are your trading company details?

Your company details such as VAT and Company Registration numbers are very important and are found on top of your invoice. VAT will be separately itemised on invoices and billing information. To display the VAT charges on the homepage, just press the left button on the side of the table. You can provide your VAT number at the time of purchase, or you can add your VAT number to your billing account if you did not provide it at the time of purchase. These options only appear if your billing address is in the European Union, and are hidden for all other countries and unions.

 

Do I get a copy of my invoice?

Yes. You can view your entire Invoice history. You are also able to print your invoices or email them to your email address. If you haven’t received an invoice when making a purchase, or you require another copy of an invoice, then you can find all invoices in your account settings in your control panel.

How do I reset my password?

If you have forgotten your password, all you have to do is click the ‘Forgot  your password?’ link then enter your account number. Within a few minutes you will receive an e-mail with instructions on how to reset your password. Just click on the provided link in the e-mail. However, if you have not received the e-mail, please check your SPAM folder or use the Contact page to get in touch with us to verify your e-mail address.

How do I update my account’s payment method?

It is important to keep your payment method current, this will ensure that your account remains active and will prevent it from becoming locked. You can change this by logging onto your account and going onto your account details. This way, you can change payment methods to Direct Debit, Credit card etc. 

How do I update my e-mail address on my account?

We use the primary e-mail address contact you about your account through the Control Panel. It is very important to keep your e-mail address up-to-date, in case we need to reach you regarding important details about your account. Please note, when updating your e-mail address, you will have to use an e-mail address that is not associated with any domain in your package. This is, if any problem happens with your package or domain, we are still able to reach you at an e-mail address that is not linked with the package or domain that may be experiencing trouble.

How do I add contacts to my email?

We will show you how to start collecting email addresses, we do this by adding our sign-up forms to your website, Facebook page or at live events. You can also import all your contacts from Outlook or Gmail straight into our email marketing software. Every email you send includes an unsubscribe link, which keeps you from landing on spam blacklists.

Once you purchase our Email Marketing plan, you can simply increase the number of contacts you need from inside your account. It’s inexpensive, easy and there’s no need to upgrade your plan.

 

How do I know if my email marketing campaigns are working?

We provide great statistics to show you how many people are opening, engaging and sharing your email. You can also compare different emails side-by-side to quickly see which emails get the best response. Once you know what appeals to your visitors, you can improve your emails for even better results.

All you need is a computer, an Internet connection and any web browsers, including IE 9 or later (PC), Firefox 3 or later, Safari 3 or later or Chrome. There is nothing to download or install.

What is HTML email?

HTML email refers to the programming code behind those bold, colourful emails you see in your inbox. For obvious reasons, HTML emails are far more effective than plain text emails. You do not need to know a thing about coding to use our email campaign software. We will sort out all the complicated IT work behind the emails.

What can email marketing do for my business?

Promotional emails are one of the most cost-effective way for any business to connect with customers. Certa Email Marketing never uses templates, so your emails won’t look like anyone else’s. You can build a custom email that matches the look and feel of your website.

How do I get started building my Online Store?

All you have to do is choose the theme and colours that best support your brand and gives your company a more professional look. Our website builder allows you to customise the look and feel of your Online Store. Our online store solution permits you to add all of your products, regardless of the various colours, sizes, or styles you offer. You can also track your inventory by price and SKU. Our software integrates with Google Analytics, so if you or your SEO / website administrator is tracking your sales through visits to your site, you can do all of that with Online Store. When you create, your Online Store using our platform, accepting payments is already integrated. You can take payments via PayPal Express or Stripe, putting money into your account quickly and seamlessly.

What should I know about your website builder?

Most people looking for goods or services start on the web. Numerous small businesses can’t afford to pay someone else to build their website. That’s where Certa helps, we can help show you how to create a website. You can design your own website fast to ensure your customers find you. Even if you don’t have a business yet, you can still build a website to connect with family, friends and others, it’s easy and inexpensive to make.

If you have limited technical skills, don’t worry, this is where the do-it-yourself Website Builder comes into play. We have a vast library of website templates, choose a layout you like, adjust the colours, add photos of your own or use the included stock photos and add your own text.

If you want to sell products or services online, then you can add a shopping cart. Or if you want attract more visitors to your website and optimise your website for search engines, the website builder has it all. If you have any questions, don’t hesitate to contact the support team.

After I purchase a Code Signing Certificate, what do I need to do?

After you purchase a Code Signing Certificate, you need to provide a certificate signing request (CSR) from the computer that is signing the code. Depending on the use of the certificate, you can create the CSR automatically, or you can use a tool like OpenSSL to generate the CSR. After you submit your request, we confirm the company information you supplied. The Registration Authority (RA) might contact you to provide additional information, if required. You can monitor the validation process through your account.

Once the Code Signing Certificate is issued, we’ll send you an email with a link to download and install the certificate file and any associated intermediate certificates. You can even time-stamp your signature block using Authenticode to show the validity of your certificate at the time the code was signed.

Who needs a Code Signing Certificate?

Online security attentiveness is at an all-time high. Most Web users won’t download software unless you can prove it’s legitimate. Code Signing Certificates inspire confidence and give you the proof you need to validate your code. Software developers can use Code Signing Certificates to provide increased guarantee to their customers about who produced the content and that it’s not tampered with. Signed code also prevents unidentified third parties from altering the code before it’s distributed. Content publishers can digitally sign software components, macros, firmware images, virus updates, configuration files or other types of content for secure delivery over the Internet or other mechanisms.

Most web users understand the potential risks involved with downloading content from the internet. It’s important your visitors can trust the code you publish on the internet. Code Signing Certificates help confirm software security and assurance with your customers.

What is a Code Signing Certificate?

As there is an increasing amount of dynamic content on the internet, visitors need a way of verifying the legitimacy of downloadable web content. Code signing is a digital signature placed on software and other executable files and scripts. Code signatures prove the identity of software authors and authenticates the software hasn’t been tampered with since its original distribution. It is just an added layer of assurance for your visitors.

When software is bought from a store, it’s easy to tell who published the software, including if the package was tampered with. However, these aren’t as apparent when software is purchased online. Intern, the visitors take on a certain amount of risk when downloading Java applets, plugins, Microsoft® ActiveX® controls, and others over the Internet.

If I have an SSL certificate and/or anti-virus software, why do I need SiteLock?

An SSL certificate secures the information passed back and forth between visitors and your website, however it can’t find malware or the other vulnerabilities hackers use to break in and do damage. Anti-virus software protects your computer from malware and viruses, but it doesn’t protect your website. Anti-virus software doesn’t detect existing vulnerabilities in your site such as cross-site scripting and code injections. It also doesn’t let you know when security threats and vulnerabilities have been found or how to fix them. SiteLock’s malware scanner does.

How does SiteLock work?

We have all around website security scanner checks your website for common vulnerabilities, including phishing exploits, SQL injection flaws, and cross-site scripting (XSS). It checks everything, including your URLs, submits forms, posts comments, and performs other tests to find the web application vulnerabilities hackers use to break in.
SiteLock emails you the exact location of any malware or vulnerabilities it’s found. With the Professional or Premium plan, our malware removal tool automatically removes malware, so you don’t have to do anything. Our security system not only protects you and your customers, it keeps your website from being blacklisted by search engines.
You can check your latest scan results anytime on online dashboard. It delivers real-time results quickly and easy to understand and it only takes 5 minutes to set up.

What is SiteLock? And why do I need it?

SiteLock is one of Certa’s most influential website security solutions. It scans your site for security gaps and detects malware that hackers could use to steal information, infect your customers or divert traffic. If we find malware or holes in your site’s security, we will let you know by email so you can quickly close the gap before they begin. If you want automatic malware removal, then you can choose our Professional plan.

Website security is vital to your business success. If visitors don’t feel safe on your site, they won’t come back. However, if you can show visitors your site protects them from hackers and thieves, they’re more likely to place an order. Once our malware scanner confirms that your site is clear of known exposures and malware, the SiteLock Trust Seal can be displayed to your customers.

What are the benefits of Domain Privacy Protection?

Privacy Protection through Domains by Proxy provides you with full control over your domain names while protecting you from identity theft, domain-related spam and domain name hijacking. Domains by Proxy creates a private and unique email address for each domain name. You get to decide if you want the email forwarded to you, filtered, or completely blocked.

What is Domain Privacy & Business Protection?

Privacy & Business Protection delivers an additional layer of protection on top of Privacy Protection. This includes all the features of Privacy Protection plus including Domain Name Ownership Protection. This keeps you from losing your domain name if you forget to renew it, or if we can’t charge your credit card. You have one year to release your domain, which can be done by paying the renewal fees for your domain name as well as your privacy plan.

Privacy and Business Protection includes Deadbolt Transfer Protection, this puts your domain name on lockdown, making unintentional, accidental, or malicious transfers impossible. Deadbolt Protection offers an even higher level of security than regular domain name locking.

Ownership Protection Reports are included as well, which means email updates and an annual domain name status report, to help you keep track of vital domain name information. As well as Business Registration, this provides a business card listing that is instantly available to everyone who searches for your domain name in the WhoIs database

Please note, before you purchase Privacy & Business Protection, make sure the Registrant contact for your domain name includes a valid email address. You must have access to the registrant email address to make sure future changes to your domain name or Privacy & Business Protection service.  Privacy and Business Protection is not available for some domain names, primarily country-code extensions (ccTLDs).

What is a Personal Domain?

A personal domain is a custom web address that permits you to take control of your online identity by guiding visitors to any site. If you register www.YourName.com then you can forward it to any website or blog or to other pages you control, like your Facebook or LinkedIn profile pages.

Pointing your personal domain to your Facebook or LinkedIn page increases your online presence, especially if you’re not ready to build your own website. You can control what your visitors see when they go to your site. A personal domain is a great choice for businesses as well. It allows you to control every aspect of your brand, including the address you give to your customers.

How do I move the domain name that I purchased into my account?

If the domain name was not registered through Certa, then you should purchase and complete a domain name transfer to move it into your account. If the domain name was registered through Certa, then you should accept the domain name into your account via a change of account.

How do you contact the owner?

To find the domain name owner, we check the registrant and administrative contacts for that domain name in the Whois database. Your domain broker will reach out to the registrant via email or phone. If the contact information related with the domain doesn’t work, your domain name broker will only use openly listed information to locate the owner on your behalf. If we are unable to contact the domain owner to sell their domain name, then we cannot move forward to obtain the domain name for you. Your domain broker will close your claim after 30 days or after the domain owner decides not to sell their domain name.

Can you guarantee I will get the domain name I want?

The Domain Buy Service assures a personal domain broker that will be dedicated to a maximum of 30 days to facilitate a sale with the domain name’s current owner. While we cannot guarantee the purchase of a domain name, we will attempt to contact the current registrant and exchange a deal for you.

If the domain owner is willing to sell their domain name to you, your domain name broker will start negotiating prices, starting with the minimum price you chose and working up to your maximum offer. After a price is settled on, an offer is made. Offers are valid for 10 business days and cannot be cancelled unless you want to accept a counter offer that was presented by the seller.

What is Domain Buy Service?

Certa can help if you see a domain name that you want, however it is currently registered by someone else. The Domain Buy Service can be used for several reasons. For example, if you want to buy a registered domain name or are not acquainted with the domain name aftermarket and pricing. Or another reason because it is a safe and anonymous way to make a domain name payment.

Our Domain Buy Service provides a personal domain name broker. This broker will reach out to the domain name owner, negotiate a sales price to your budget and then help the domain name sale.  Domain Buy Service agents are highly trained domain name experts and will do everything they can to make sure they secure a domain name at the lowest price for you.

We charge an initial Domain Buy Service fee to start the domain buy process and if the domain name is successfully purchased, a 20% Buyer Broker fee (£11.82 minimum fee) will be added to the domain purchase price.

What is SEO services?

After purchasing SEO services, you’ll get a call from a member of our team within 2-3 business days. From there, our SEO team goes to work doing the necessary on-site and off-site SEO work that your site needs to start ranking. Since every website is different and the competition varies online and on search engines, we cannot guarantee any SEO results. SEO services are compatible with all types of hosting and site builders such as Website Builder, Online Store and WordPress to sites hosted elsewhere, such as Squarespace, Wix and Weebly. The only exception is sites that are built entirely in Flash. With our SEO Services you will work with our team of experts who will help develop a strategy for your site. For more information about our SEO Services, don’t hesitate to contact a member of our team.

What is the difference between Pre-registration and Priority Pre-registration?

A Priority Pre-registration is submitted before a regular Pre-registration, which means the priority improves and your chances of getting the domain name you want increases when it becomes available. Pricing and renewal fees might be higher for Priority Pre-registration and there may also be non-refundable application fees. If you apply for a Priority Pre-registration make sure you do not also apply for the regular Pre-registration. If there are multiple applications for the same domain name, the registry will hold a private auction, with the name awarded to the highest bidder.

What are the registration phases for Domain Extensions?

All domain extensions follow the same release process. The first registration period is always reserved for Trademark Owners. During the second phase, the Priority Pre-registration, anyone can increase their chances of getting a non-trademarked domain for a fee. Pre-registration comes next and this allows you to get a jump on those who will try to register names during General Availability, which is open to the public. During this final phase, names are awarded on a first come, first served basis.

Competition for some of the new TLDs are very fierce. Pre-registering a domain name might give you an advantage over the others wanting to register the exact same domain name. The earlier you get the domain name in there the more likely you are to get one you want. If more than one person pre-registers the same domain at Certa, all applicants will be invited to a private auction to decide who gets it.

Pre-registering a TLD reserves your place in our queue for that domain. The instant the registration phase opens, we’ll submit your registration electronically using our industry-leading technology to give you an edge. However this does mean you are not guaranteed you will get it. If we are unable to get the name for you, we’ll refund your registration cost. Application fees collected during the Priority Pre-Registration or Trademark phases are non-refundable.

Even if you have pre-registered a TLD you do not have to buy it. You can cancel your pre-registration request and we’ll happily refund your domain fee, however application fees are non-refundable.

What is a TLD and why does it matter to me?

The many new domains now becoming available on the web, called generic Top-Level Domains (TLDs). There are the original TLDs like .com, .org, .net.  Now with the new domains, your website address can describe who you are or what you do. For example, .photographer, .writer, .secretary etc. these tell visitors something about what you offer. With a new TLD, you have a web address that’s specific to you and easy to remember so you can find more customers online.

The reason why there are new TLD’s are to increase your web naming options. Many of the best and most valuable domain names have already been registered. This has long been a frustration for business owners, forcing them to make up names for their businesses just to find an available domain name. Prices will vary for the new TLD’s, if you want to enquire about choosing a name, then just contact are team to find out more.

What are the benefits of having domain-based email addresses?

A domain-based email address makes you look more professional with customers and promotes your website and company. For example, info@yourbusiness.com. According to statistics customers are 9 times more likely to choose a company with a professional email address. Every time you send an email from a domain-based address, you’re putting your domain name in front of customers and making them want to visit your website. With each plan, you can create free alias addresses for example using your first name (john@business.com) different department names (IT@yourbusiness.com).

What is a Multi-domain SAN SSL Certificate?

A Subject Alternative Names (SAN) SSL Certificate protects multiple websites with different domain names, for example, Example.com, ExampleShop.com and Example.blog. These certificates are for businesses that have associated websites under different domain names. If you do not want the sites to appear related to each other should not use this type of certificate. At Certa, our SAN Certificate also covers unlimited server licenses and can be used with shared hosting.

If you have more than one website to protect should consider a SAN Certificate. It is beneficial, as it is more time sufficient and cost effective than buying separate SSL certificates for each website. These certificates are optimal for Microsoft Exchange Server 2007, Exchange Server 2010, and Microsoft Live Communications Server.

The standard SAN SSL Certificate covers up to 5 websites. If you need to add new websites to the certificate on a later date, you can. All you have to do is change the number on your SSL dashboard, and then do a free re-issue. You can secure websites in instalments of 5, 10, 15 etc. The maximum number of websites that can be secured by one SAN SSL is 100.

What is an Organisation Validation (OV) SSL Certificate?

Organisation Validation (OV) SSL Certificate reassures visitors that they are on a website run by a legitimate business. For this certificate, we verify that the business listed, exists under that name, is at the address listed and owns the domain name. Then we contact the business to confirm that the owners requested the SSL Certificate. Our thorough verification process makes it highly unlikely that a thief or phisher could ever get an OV Certificate. Every website protected by an OV SSL Certificate shows a small padlock and HTTPS prefix in the visitor’s browser bar. Even though it is not quite as eye-catching as the EV Certificate’s green bar, it assures visitors the site is protected before sharing private details online.

What is the difference between a Premium Extended Validation (EV) Certificate and a Deluxe SSL Certificate?

The main difference between the types of certificates, is the cross checking process. This must be completed for the Certification Authority (CA) to issue a signed certificate to the person requesting it. In browsers, websites secured with Premium Extended Validation (EV) certificates will be displayed differently, highlighting a portion of the address bar in green. The Premium Extended Validation (EV) cross checking process is more extensive than the Deluxe’s process. This validates the requester’s domain control and verifies the requesting site’s legal existence and identity. This process authenticates information referring to the certificate-requesting organisation. This includes legal existence, identity, registration number, right to use domain name and authorisation for Premium Extended Validation (EV) SSL certificate.

What’s a Unified Communications Certificate (UCC)?

A Unified Communications Certificate (UCC) is an SSL that secures multiple domain names as well as multiple host names within a domain name. Unlike a Wildcard SSL Certificate, which only secures one domain name.
For example you can use a UCC to protect www.example1.com, www.example2.net and www.example3.org.
A UCC SSL assures you secure a primary domain name and up to 99 additional Subject Alternative Names with a single SSL. UCCs are adaptable with shared hosting and suitable for Microsoft Exchange Server 2007, Exchange Server 2010, and Microsoft Live Communications Server.
Please note, the site seal and certificate “Issued To” information will only list the primary domain name. Any secondary hosting accounts will be listed in the certificate. This means if you do not want your sites to appear connected to each other, you should not use this type of certificate.

What is a Wildcard SSL Certificate?

A Wildcard SSL Certificate protects your primary domain, and its sub domains. For example, a single Wildcard Certificate can secure www.example.co.uk you can secure photos.www.example.co.uk, download.www.example.co.uk etc. Or if you want your certificate for .example.com you can secure www.example.com, blog.example.com, mail.example.com etc.

The certificates secure websites just like regular SSL certificates, and requests are processed using validation methods. Some Web servers may require a unique IP address for each sub domain on the Wildcard certificate.

What is Premium Extended Validation SSL certificate?

Premium Extended Validation (EV) SSL certificate provides is an established feature that visitors to your website, can immediately recognise. Sites with an EV certificate have a green address bar, showing visitors that your site has been authenticated according to a binding, thorough cross checking process. It also gives assurance to visitors that your site is a legitimate business. Premium EV SSL certificates are available for incorporated or limited liability companies that are legally registered with a Good Standing, Active, or equivalent status.

How long will I have to wait for my SSL certificate?

Standard SSL’s usually take 5 minutes or less. Deluxe SSLs take 3-5 business days, as there will be a validation time, not just domain ownership but also the existence of the organisation or business on the SSL application. In both cases, you can shorten your wait by making sure the domain contact information listed in the WhoIs is up-to-date.

For Premium certificates, there is an extensive process that starts with an in-depth application. Before you start, pull together all details about your business, such as registration number, incorporation or registration agent and any relevant jurisdiction information. This will help quicken the time searching for the information. If at any point you need help, you can contact our professional support team.

Why should I buy SSL Certificates from Certa?

Our SSL certificates support up to 256-bit encryption and they’re recognised by all of the high-end desktop and mobile browsers on the market. If your web server or a visitor’s browser does not support 256-bit encryption, your SSL certificate will automatically fall back to a lower-bit encryption. Please note: all certificates must use SHA-2, with the exception that SHA-1 code signing certificates may continue to be used to sign files for use on Windows Vista and earlier versions of Windows.

Our certificates can be issued worldwide. Unless you sell things on your personal website, a Standard SSL is fine. This is also true for informational business sites. eCommerce websites should use a single-domain Standard SSL or Premium SSL. Our SSL certificates work on most hosting and server configurations. To protect multiple domains on Microsoft’s Exchange Server 2007, Exchange Server 2010 or Live® Communications Server, use a Multiple Domain UCC SSL.

 

How does an SSL certificate work?

An SSL certificate protects safe, easy, and convenient Internet shopping. Once an Internet user enters a secure area — by entering their personal data including credit card information, email address etc.— the shopping site’s SSL certificate secures the browser and Web server to build a secure, encrypted connection. The SSL process to establish a secure session, all takes place behind the scene without interrupting the consumer’s shopping experience. There is a padlock icon in the browser’s status bar and the “https://” prefix in the URL are the only visible indications of a secure session in progress.

For example, if a user attempts to submit personal information to an unsecured website, like a site that is not protected with a valid SSL certificate, the browser’s built-in security triggers a warning to the user. This reminds them that the site is not secure and that data might be intercepted by third parties.

Whats is an SSL Certificate?

An Secure Sockets Layer (SSL) digital certificate validates the identity of a website and encrypts information sent to the server using SSL technology.  Encryption is the process of scrambling data into an incomprehensible format that can only be returned to a readable format with the proper decryption key.  This certificate shows as an electronic passport that authorise an online entity’s credentials when doing business on the Web. When an Internet user attempts to send confidential information to a Web server, the user’s browser accesses the server’s digital certificate and makes a secure connection.

An SSL certificate contains the certificate holder’s name, the certificate’s serial number and expiration date, a copy of the certificate holder’s public key and the digital signature of the certificate-issuing authority.

How do I install my SSL Certificate?

We will send an email to let you know when your SSL certificate is issued. Next is up to you and your options that you have chosen when you bought the certificate. If you have web hosting, Website Builder or Online Store when you ordered your certificate, we take care of everything for you. If you host your website with another company or use our VPS or Dedicated Servers, then you will have to contact our support team for more information.

What is Office Online and what is online document collaboration?

Office Online are versions of Word, Excel, PowerPoint and OneNote that are designed to use within a web browser. You can access Office Online from your cloud storage to create new files, edit existing files, share and collaborate online with clients or colleagues.

With our Online Essentials and Business Premium plans, documents created or stored in your OneDrive for Business cloud storage can be edited with others inside or outside your company at the same time. Anyone with a link to a document can make edits at the same time as you as well. It is so quick you can see each other’s edits as you go live. This means you will always be on the same page with the latest version, without having to send documents back and forth via email.

If I am a part of a larger organisation – can I use Microsoft Office 365 from Certa?

Our plans are designed for businesses that require fewer than 300 accounts. You may purchase up to 300 accounts of each plan (up to 900 accounts total.) For more questions, speak to our support team and they will help you discuss Microsoft Office 365.

Whats is Office for IPad?

Office for iPad is available with the Business and Business Premium plan. Office for iPad includes the full-featured, touch-friendly versions of Word, Excel and PowerPoint. This package includes a license that’s valid for up to 5 iPads or Windows tablets, as well as up to 5 PCs or Macs, for a single user. The desktop Office licenses that come with the Business or Business Premium plan are associated with an individual user’s account, including that individual’s sign in and password information. We would recommend that anyone in your company needing the latest desktop version of Office have their own Business or Business Premium account.

 

Will the latest version of Microsoft Office work on my computer?

You must be on one of the following operating systems to use the desktop downloads you have with the Business or Business Premium plan. For PC, the suitable operating systems are Windows 10, Windows 8, Windows 7 Service Pack 1, Windows 10 Server, Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2. With Mac, it will be Mac OS X 10.10. However, if you are running a different operating system, remember that you can still use Office Online. Browser-based versions of your favourite Microsoft tools like Excel, Word or PowerPoint, are included with the Online Essentials or Business Premium plans.

OneDrive for Business cloud storage and Office Online also work best with the latest version of Microsoft Office, Office 2013, Office 2010, and Office 2011 and 2016 for Mac. With these versions of Office, you can select files stored in the cloud then edit them using your desktop applications instead of Office Online.

Why should I buy Office 365 from Certa?

With Certa, if you buy our Business or Business Premium plan, Office 2016 will be included. It will feature the latest versions of the desktop applications such as Excel, Word, Outlook, PowerPoint, OneNote and Publisher. We will make sure you automatically receive the latest upgrade at no additional charge so that you’re always on the current version of Office.

The Office 365 plans give you the ability to share and collaborate on documents using OneDrive for Business and Office Online. You can also create a domain-based email address and share calendars and contacts with people inside and outside of your company.  Unlike the Office you currently have, with Office 365 you can have real-time online meetings and screen sharing using Skype for Business PC and Lync for Mac.

What is a Web Application Firewall?

Every day, thousands of sites are compromised by attacks on websites through applications like blogs or shopping carts. This has become the leading way for hackers and cyber-criminals to get through security measures. They try to bypass traditional security measures and steal data or traffic.

This is where Web Application Firewall (WAF) protects websites from bots or hackers’ attempting to break into websites. The WAF is included with Managed and Fully Managed hosting. Together WAF and CDN, Certa Hosting provides the fastest and most secure experience for your website.

Why should I move to a virtual server?

There are many reasons why you should move to a virtual server. If you want to increase your web hosting or simply want more control. The next best choice for your hosting needs is a managed or fully managed VPS (Virtual Private Server). This gives you more freedom with root access to Apache and PHP, and you can install an SSL certificate, as well as any type of software. This is all without the responsibility of a physical dedicated server. On a shared server, you rely on the performance of the platform provided. By choosing for VPS, you get to select a configuration best suited for your company’s applications, requirements and growth.

What is a CDN?

A Content Delivery Network (CDN) is a large distributed system of servers that are set up in multiple data centres across the world. CDN delivers web pages and other content based on the geographic locations of the customer, the origin of the web page and where the content delivery server is located.

The content is delivered quickly if the CDN server is close to the customer geographically. This is especially valuable for dynamic content, such as pictures or intense transaction-based eCommerce sites. The CDN is an included feature in Managed and Fully Managed packaged. By coupling CDN with WAF, we provide fast and secure experience for your website.

By using a CDN, you place static content as close to the visitor as possible. This in turn, decreases the page load time the visitor experiences by a large amount.

How do I migrate my web hosting contents to a VPS?

If you’re a current Certa Hosting cPanel shared hosting customer, you can select a one-click migration to VPS to import your sites, then re-direct DNS. This is only for Managed or Fully-Managed plans. We also provide a paid migration service. Or if you prefer you can migrate your data and applications onto the VPS and rearrange the DNS. We would recommend talking to our support team first, to make sure you choose the correct migration for your site.

Who can use a VPS?

You don’t need to be a VPS expert. If you have some technical skills, you can understand VPS; this is especially true for managed VPS. There are required admin skills needed for access, file transfer, and configuration. We are always developing more tools and features that will make it easier to manage your server environment. If you do need help with using VPS don’t hesitate to contact the support team, they are on hand to help you through the hosting process.

How do I upgrade my VPS

You can upgrade your VPS from your control panel, at any time. Your entire system (OS, software, settings) is saved, this means you don’t need to make any changes. Once you select a plan from Certa, upgrading happens quickly and automatically within minutes. If you need assistance with this process you can contact our support team and they will answer any questions you have.

What is VPS hosting and how does it work?

VPS hosting stands for Virtual Private Server; this is a visualised server. A VPS hosting environment copies a dedicated server within a shared hosting environment, and they merge together. A VPS allows you to host sites such as storefront, e-commerce, content, media, and software applications with ease.  These programs allow you to run numerous visualised operating systems on one machine. For example, if your desktop is running Windows 7, but you also want run other operating systems such as Windows XP or Linux, you can without needing to restart your computer.

 

How can we help your SEO?

Our SEO tools analyse your website and help you increase traffic on your website by identifying important and useful search terms and keywords. Once you’ve placed the search terms and keywords in your website’s content, you can use our one-click site submission tool. This will submit your site to the world’s top search engines. You can analyse and optimise your site with a range of SEO tools we have to offer. For more information, you can contact our support team.

Why is SEO important?

It is all about placement of your website on search engine result pages. The higher your site is listed as a search result, the more traffic you will have incoming.  The increased traffic build up means increased revenue and the more recognisable your site will be. Search engine traffic can lead to an organisation’s success or failure.

The main aim of SEO is to make your website in the top few pages of search results page. This is not easy. It takes a lot of time and constant tweaking to increase your search engine rankings.

Certa can help you with this process, our qualified team can assist you through optimising your website on search engines. We can report the results of the analysis back to you, and makes suggestions to improve the optimisation of your site.

What is SEO?

Search Engine Optimization (SEO) means how you improve aspects of a website, or Web page, to increase its visibility for search engines. SEO includes editing the website’s HTML code and content to make it easier for search engines to find your site, and by promoting the site you can further increase its relevance on the web.

As soon as search engines are notified to your website’s presence, they scan the code and content of your site and index the information. Search engines analyse the website content to conclude when and where your website displays on a search-engine result page. The page content should be inviting and contain as many of the site’s keywords as possible.

Some search engines, including Google, pay attention to the number of websites linking to your website when showing the importance and ranking of your site. These external links are called back links.

 

What is search engine visibility?

Search engine visibility is basically search engine optimisation (SEO). At Certa we help with online advertising tools to increase your site’s search engine ranking, find your business quick and easily from all the major search engines, including Bing, Google, Yahoo! All of this helps drive traffic to your site.

You do not need to know everything about everything to use search engine visibility SEO services. The SEO is easy-to-use and quick to generate keywords and identifying the top 10 SEO website issues.

What payment options do you offer?

If you think our domain name search is fast, the payment process is just as quick and easy. We accept all major credit cards, including VISA, MasterCard and Debit cards.

If you would like to speak to someone about the payment options, you can contact our support team and they will help you with any questions.

How do I search for a domain name?

Your domain name is the most important part of your online presence; you can customise it to whatever you feel right for your business. It all starts with a search. Within seconds we’ll tell you if that name’s available, and if it isn’t we can suggest others you might not have thought of, including .com and .net to new domains. Your Domain name is completely up to you, for your company to suit your style.

What is a Domain name?

For a professional company, you need a professional web address i.e. a domain name. You will need a domain name that customers remember, otherwise customers might have a hard time finding you or remembering how to get back onto your site.

Finding the right name is as easy via a domain search at Certa Hosting. Just enter the domain you want in the box on the homepage and we’ll let you know if it’s available to be registered.

We’ve got everything you need to get online. We can help you build your website, attract new customers and securing their data when they make a purchase. Certa Hosting has you covered.

Can I link my Domain Name to my Reseller Storefront?

Linking the domain name to the Reseller storefront, lets you use your own domain name of your choice for your storefront instead of the default URL. If you already use a custom domain that forwards or links to your storefront, our feature is different. At Certa your custom domain remains visible in the Web browser’s address bar as your customers click through your storefront. We recommend registering a domain name that supports your Reseller branding, and then forwarding it to the default URL.

What if I’m not satisfied with the Reseller program?

At Certa, we offer a money-back guarantee if you’re not happy with the Reseller program. This guarantees if a buyer is dissatisfied with a product or service, a refund will be made. If you are unhappy with our Reseller program within the first 30 days, you may cancel at any time and we will refund in full the price of your program.

If you have any questions about the Reseller program, don’t hesitate to contact us. Our support team can help you with any questions including help you get up and going, address any technical concerns, even provide tips and tricks on how to become a Reseller. It’s all included free with your plan.

How do I create sales on my Reseller storefront?

In the Reseller Control Center, you can apply sale pricing to the products you offer on your Reseller storefront. You can set the sale price at or above the minimum retail price, but it must be below your retail price. You are able to set the time the sales show on your site to begin immediately or on a future date. Then on the end date, the prices revert to your retail price. You can create sales for an entire product group or single products. You can also quickly apply your new-product sale pricing to your renewals.

What’s the commission payment process?

The payout options for your commissions include credit and debit cards. We pay the commission you earn in one month at the end of the following month. For example, if you earned commission on your Reseller hosting sales during January, we’ll pay you at the end of February. The whole point of the Reseller plan is let you earn money for product you sell through your storefront.  

Can I customise my storefront?

Yes. You can use our Storefront Designer to make your storefront reflect your personal brand. At Certa, we give you control over your site’s creative aspect. You can always go back and make changes as your business grows.

You can create a custom storefront with WordPress on your free Reseller hosting account, and then by creating links to the Reseller storefront we provide. You are able to customise its colours, header, navigation menu, page layout, home page, products, footer, and advanced options. For more information speak to the support team and they will help you with any questions.

Who determines the pricing on my Reseller storefront?

You oversee the pricing. You set the pricing for products and services individually, you can offer special sales and promotions, even provide certain customers with discount pricing. At Certa we have a global pricing option that lets you quickly set the pricing for all of your products at once. Global pricing lets you quickly apply a pricing structure to all of the products in your Reseller storefront.

What is included with a Reseller plan?

Reseller plans means you can have your own hosting company to make money by hosting and developing websites. You can create your own hosting plans, which are tailored to your business and customers. With Reseller hosting you have an ability to host and bill your customers under your own brand as well as sell more plans, and keep the profits. The Reseller plans also include free Certa Hosting software as well as email marketing to use for your business.

 

What control panel do I get?

All Linux shared hosting packages come with a cPanel as standard. cPanel/WHM software offers a fully-automated platform to manage essential tasks quickly and reliably.

cPanel has powerful tools with the ability to make amendments to items such as Apache and PHP versions, DNS services, passwords and much more.

It has real-time deployment for over 200 applications—social media, eCommerce, webmail etc. Complete with the latest technologies and automatically update server software and security fixes.

What control panel do I get?

All Windows shared hosting packages comes with a Plesk control panel. It helps you easily manage sections of your account, including the files, applications, and email hosted on your account or server. Plesk control panel is simple and convenient.

The control panel makes it easier to administer your web hosting tasks, this means you have more time to focus on growing your business. You can quickly set up email accounts, databases, websites and more. This leading control panel software increases your productivity with collaboration tools and a full set of features.

 

When will my product be ready?

All shared hosting packages are set up instantly – you’ll receive your login details the moment you make the purchase. For cloud servers, it depends on the size of the server, typically they will build within 15 minutes. If there are any problems, you can contact the support team.

Where are your servers located?

All of our servers are UK based – our data centre is located just outside London, so you can be confident your data is held safe and securely within the UK.

How does the Certa Money Back Guarantee Work?

We offer a 30 day money back guarantee on all of our shared hosting packages. You can request this from your Certa control panel. Please note all other products, such as domain names and cloud servers, are exempt from this guarantee.

Do you offer backups?

You can select an automatic backup schedule where it can be customised to take a hourly, daily, weekly or monthly snapshot and are archived for 30 days. You can restore individual files, folders or databases direct from your control panel without the need to contact support. For extra piece of mind we also snapshot the server daily for disaster recovery and these are also held for 30 days.

Will you migrate my existing Magento website from another host?

Yes, we can however depending on the size, structure and number of websites that you have. We can assist and help you with the migration. The process can take time, we suggest speaking to the support team to help you transfer the site correctly and conveniently for you. Just remember before you attempt to migrate your hosting content, make sure you have created a backup of your information.

How fast will my account be provisioned?

All Magento packages are set up instantly after you have completed the order.

Where are the Magento servers located?

All of our servers including Magento are based just outside London, UK in a secure location. All our data is safely stored and complies with laws and regulations.

Are other users sharing the server?

Yes. however we use Cloud Linux. This uses segregation and creates a cage which will allocate the exact amount of resources purchased and these will never be exhausted due to other users on the estate.

How often do back ups run and how long are they stored for?

Our back ups at Certa Hosting run once every hour in case the worst happens. This also helps you have peace of mind that your company will always have recent and up to date back ups should you need them. These are stored for 30 days and you have direct access to the restore platform via your control panel.

Why is Magento Hosting more expensive than standard hosting?

Magento Hosting has more available resources which includes CPU and RAM therefore the price does increase. However, this type of hosting has been specifically formatted and will enable Magento to run at it’s very best. Magento is quick and reliable for the customers to have a better experience. It was built to effortlessly handle resource-intensive sites.  Magento has many great services including warehouse management for your store: Automated storage balancing informs you when items are in low stock. Magento extensions available; compatible with companies of all sizes to suit different people’s needs. It also includes multiple online stores in one with different languages and currencies.  

How does the Certa 30 Day Money Back Guarantee work?

The money-back guarantee, guarantees that if a buyer is not satisfied with a product or service, a refund will be made. If you are unhappy with our web hosting services within the first 30 days you may cancel at any time and we will refund in full the price of your hosting, less any domain registration charges. Should you continue your web hosting beyond this date you will continue to be subject to our terms and conditions. The guarantee does not apply to dedicated servers or VPS which may be used for short term projects and so are open to abuse. The guarantee will not be extended to customers who have previously claimed under the guarantee as they will be deemed to have been given the opportunity to have sampled our services already.This exempts domain names as well.      

What happens to my free domain if I cancel my account?

Should you have reiceved a free domain to your account from one of our plans and you would like to cancel your account it will depend if you are in the 12 month service period. If you are within the 12 month service period then you will be eligible to pay the full domain price of the displayed price at the time. If you are outside of the 12 month service period, you will be able to transfer your domain free of charge.

Is there a minimum contract period?

No, there is no minimum contract period. At Certa Hosting we only ask you abide by our terms and conditions.

Can I install my own applications with Windows Hosting?

Yes. You can install your own applications for your site with Windows. Your hosting account already has a built-in tool to make installing applications like WordPress, Joomla!, Drupal® and others simple and quick. Certa likes to focus on the use of applications to expand your site with the most popular applications on the Web, including blogs, content managers, forums, and photo galleries.

How secure is Certa Web Hosting?

The Certa Hosting network has the highest level of security possible with state of the art firewall configurations, intruder protection and security software. We also have a dedicated qualified team making sure the security is checked and always kept up to date. We pride ourselves on insuring you receive the best possible performance levels and the highest state of security.  If you would like to find out more about protecting your website, just ask the team.

Is my bandwidth truly unlimited?

Bandwidth is the amount of data allowed to pass between a user’s website and the rest of the Internet. All packages and plans that we sell included unlimited bandwidth, which means however busy your website is you will not have to pay for more to upgrade the bandwidth.

I already own a domain, can I use it with your hosting?

Yes you can. You can transfer your domain from your site to use for Certa Hosting. We will give you support and guidance to help you transfer over within 24 hours.

Can I buy web hosting without a domain name?

Web hosting and a domain name come hand in hand, however they are two different things and function in different ways. Without a domain name there would be no way to access or lead to the information stored in your hosting account. Therefore, the hosting couldn’t function. You will need a domain name before buying web hosting. You can do this by buying a domain name from Certa or if you have a domain name on another hosting platform then you can use that.

Can you help move my website from another host?

Depending on the size, structure and number of websites that you have we can assist and help you with the migration. The website migration process can take time, we suggest speaking to the support team to help you transfer the site correctly and conveniently for you.

How long does it take to set up Windows hosting?

The initial setup of your Windows shared hosting takes 24-48 hours. However a setup after a hosting cancellation for a domain takes up to 24 hours. Then to install/re-install of FrontPage Extensions typically take 30 minutes. An upgrade or downgrade, for example an upgrade from Economy Hosting with ASP to Deluxe Hosting with ASP, takes 24 hours. During this time the control panel is not available. Addition of a Dedicated IP address typically takes 24 hours.

Do I need technical know how to use your web hosting?

Certa Hosting is easy to use and will take you step by step through the process of web hosting. Technical know how would be useful however not a necessity.  With one click installs and a qualified team on hand to answer any questions, Certa are here to help.

Can I host multiple domains on my hosting package?

Yes, however this is package dependant. Our higher level packages will allow the use of multiple domains.

What is cPanel?

cPanel is a Linux-based web hosting control panel that provides a graphical interface and automation tools designed to simplify the process of hosting a web site.
cPanel offers web hosting software that automates the intricate workings of web hosting servers. This solution assists server administrators with tools to provide top of the range hosting to customers on tens of thousands of servers worldwide.

Can I hide my personal details from the WHOIS database?

Yes this is possible. We can mask your details from the WHOIS database for £4.99 per domain. If you would like to know more about this service you can speak to a member of our team.

Which hosting plan is best for me?

Different plans suit different wants and needs for your website. This can also depend on what type of site you have already or if you are starting a new site. You can opt for a Shared hosting if you have a small website with slow traffic or a start up a venture. Shared hosting is for sites with limited number of email accounts to be set up because of a limited number of employees. The main advantage of shared hosting is that they are cheapest and easy to use, especially for beginners. VPS hosting provides you dedicated system resources and a virtual system with OS installed on it. They give you full system access so you can install your own software and tools. It costs you more than shared hosting as there you have purchase your own tools like you will be paying for cPanel by yourself. But VPS can handle an estabilished website especially when the traffic increases. For larger websites with more traffic we would suggest CPU, RAM and Cloud Servers. Linux v.s. Windows  Linux and Windows are two different types of operating systems. Linux is the most popular operating system for web servers. Since Linux-based hosting is more popular, it has more of the features web designers expect. So unless you have websites which need specific Windows applications, Linux is normally the preferred choice. Linux and Windows also use different database languages. It is important to remember if you need special Windows script languages. Windows makes it possible to execute conception frameworks, .NET framework or SharePoint. Windows has a big advantage when you want to add special Windows applications to your website. Some of them are ActiveServerPages (ASP), .NET script languages, VisualBasic or using Microsoft SQL databases (Access). Linux is most favourable choice for operating systems for web servers. With its reliability, stability and efficiency, Linux proved itself in complex web and mailserver environments. If you want to use PHP, Perl or MySQL, Linux is the operating system of choice, this is due to it being well-suited for blogs, content management systems, online stores and forums.

How do I purchase a Dedicated IP for my hosting account?

Through the Account Manager purchasing a Dedicated IP is easy. From the main navigation bar, click on Hosting & Servers, and then select Dedicated IP. Then choose the length of Dedicated IP service you want to purchase, and proceed to checkout.

You should pre-pay for the same service length on your shared hosting and Dedicated IP addresses. That way, when it comes time to renew, you won’t need to worry about forgetting to renew one of your IP’s. Once you complete your purchase, go to the Web hosting area in your Account Manager and apply the credit.

Certa Hosting’s SSL certificate already comes with a Dedicated IP attached to them. When you apply the SSL to the hosting account, we assign the new Dedicated IP to the server.

What are the advantages of a Dedicated IP?

Dedicated IP addresses are very exclusive and secure, while shared IP addresses are not. Most domain names share their IP addresses with hundreds of domain names. Therefore, if one domain name causes issues, all of the domain names can be effected.

Some search engines or ISPs will penalise an IP address if one of its domain names sends spam email. With a Dedicated IP, you can avoid the disadvantages that come with sharing your IP address with other users.

Online experts believe that a static IP or Dedicated IP address can boost search engine ranking results. Search engines like new and unique addresses because your domain name isn’t associated with or connected to other domain names.

Why would I need a Dedicated IP address?

There are many reasons for needing a Dedicated IP address. One reason is for the direct access, with a Unique IP address, you can view your website using a hosting IP address, or you can have direct access to your website’s files using FTP or a Web browser. When you update your domain name’s DNS, your site becomes inaccessible for 24-48 hours. This can cause major issues for you if you need to FTP or preview any changes. With a unique address (Dedicated IP), you can upload content and preview your website straight forward. All you need to do is type your Dedicated IP address into your browser and your site will come up.

Another reason is SSL Certificates, which require a Dedicated IP address. A website that requests personal or payment information should have SSL protection, but SSLs require a static IP (Dedicated IP) to work. With a Dedicated IP, you are able to set up an SSL that redirects your visitors through an encrypted hosting connection.

What is a Dedicated IP?

You might need the unique address that a Dedicated IP – also known as a static IP – providing if you have a large dedicated hosting website with SSL encryption or heavy traffic.

To add a Dedicated IP to your hosting account, all you have to do is log in to your account and go onto Web Hosting, and click the Options button next to the account you want to work with. From the Customise tab you can select to purchase a new Dedicated IP or apply a Dedicated IP credit that you already have.

After you add the Dedicated IP, it can take 24 – 48 hours before it’s active on your hosting account.

If I have a WordPress site hosted somewhere else, can I move it to Certa Hosting?

Yes. You can move over your site to Certa Hosting’s Managed WordPress in just one click. Either move it to your domain name or put it on a temporary domain, then just do a quick review and you’re ready to publish. With Managed WordPress Hosting, Certa Hosting take care of everything so the process is as easy as possible for you. Once you’ve purchased your plan, you can immediately create your website or start blogging.

How do I get started with Managed WordPress Hosting?

Your hosting plan is already connected to the latest version of WordPress, all you need to do is log in and you can start building a site directly from your control panel. There are several ways to log in to your WordPress website or blog. Just log in to ‘My account’ and choose Managed WordPress Hosting from your list of products. Type in your domain name, and that will take you directly to the Admin login screen.

The three main things you need to know about are posts, plugins and themes. Posts make up the content of your site. Once you have decided what you want to write about, you put the content into a post. Plugins add functionality and variety to your website for example if you want to increase security on your site, or optimise your website, there’s a plugin for that. Themes change the appearance and presentation of your website, using different colours, formatting and navigation options. You can customise your site all you want with hundreds of templates to choose from.

What is Managed WordPress Hosting?

Certa Hosting has built Managed WordPress Hosting for the perfect solution for anyone who wants simple and straight forward features of WordPress without the hassle of constant updates and technical adjustments.

WordPress is integrated to your hosting the moment you log in, you are able to build, edit and manage your site. We’ve also modified our servers specifically for WordPress, giving you speed and security, which you can’t get from a standard web hosting plan.

Support is available to help with any questions you may have.

What is WordPress?

WordPress is a web and blog publishing platform and is world renowned as a professional website creation. Its focus is on aesthetics, web standards and usability. WordPress is an open-source platform, it lets you manage everything from a small personal blog to a large commercial site with hundreds of pages. Hundreds of thousands of sites trust their online presence to WordPress. WordPress.com network has more than 409 million people viewing more than 15.5 billion pages each month. Users publish about 41.7 million new posts and leave 60.5 million new comments each month.

What happens if I exceed my allowance?

The cloud is designed to be scaled to fit your allowance, this means you will be given plenty of warning if you approach your limit. Certa Hosting would never take your site offline without giving you advanced warnings and time to act. If you do exceed your allowance, you will be notified via email. Exceeding your bandwidth usually means you need to upgrade to the next hosting package. Alternatively you can temporarily increase your bandwidth allowance. Please contact our support team to discuss your options.  

What is Cloud Hosting?

Cloud hosting means there are multiple servers within one network so should any of the servers become unresponsive, it simply switches to another server and there’s no disruption. This guarantees that you can trust it’s reliability and know you won’t encounter any server down time.

You rent space on our servers for the files and database that make up your website. All you have to do is focus on creating and managing your website and we will look after the technical server side hosting requirements.

Your websites, files and folders are all stored on the cloud where you can build and manage your site via your control panel. We are always developing new features and adding more space to make sure your site runs quickly and smoothly. It is important for our customers to access their website as quickly as possible. Certa Hosting’s platform and control panel were built with your needs in mind, with the easy and flexible management tools in the control panel.

I already have a Domain Name, can I use it with a Cloud hosting plan from Certa?

Yes, you can. if you transfer your domain to Certa we will extend your renewal date by a year (only applicable to top level domains such as .com, .net etc) or you can simply update your name servers to point at our name servers. You will need to contact your current domain provider directly to make these change. Once you have chosen and purchased a cloud hosting plan, you will be given the option to add an existing domain.

Can I transfer my site to you?

With all of our cloud hosting plans we offer a free website migration. You can request this when you purchase a cloud hosting plan and if you need help you can contact our team to arrange this.

If you are using Dreamweaver or Microsoft Expression Studio, and other HTML editor programmes to build your website, then you have to upload your website files via FTP (File Transfer Protocol). Just remember if your files are larger than 20 MB, then using the tool FileZilla, which works with Windows, Mac, and Linux operating systems, or another third-party FTP client.

What about data back ups?

If you create a server backup plan, you can get some of your information back in the event something happens to the data on server. Updates including patches, software, and bug fixes are the responsibility of the dedicated server administrator.

You should keep all services and software up to date with the latest version available and make sure it is compatible with your system, that you are using. There are many ways you can accidentally lose data on a server.

There are several backup solutions for server accounts including:

FTP Backup feature provides reliable, remote back up for the important data on your server. This type of backup is self-managed. There is a secure FTP server and login, and you decide when, what, and how you back up your data.

Managed Backup feature where Certa Hosting will backup your server content for you. There is no automatic backup for your server’s content. It is completely your responsibility to backup the content on your server.

Is it easy to upgrade?

It is very easy to upgrade your website plan. Upgrading your website account will give you access to different versions with more templates and more features.

To upgrade all you have to do is log into your Certa Hosting account and click on website Website Builder then click Options. Then from the Customise tab, you can use the various drop down menus to change your plan, renewal settings, disk space or bandwidth.

Click on the Add Bandwidth section to increase your bandwidth for more than eight months (Additional Recurring Bandwidth) or for a shorter period (Prepaid Temporary Bandwidth). Finally click Checkout if upgrading.

If you exceed your account’s allocated bandwidth, your account will be automatically upgraded to the bandwidth level needed to handle your extra usage by 5GB, 10GB or 15GB. You will be automatically charged for that extra amount. Your account will remain at that more expensive, higher bandwidth level until you manually reset it to the previous lower level.

Is WordPress included?

Yes we do include WordPress as it is one of the most popular online publishing platforms, currently powering more than 26% of the web.

To Install WordPress on Your Hosting Account all you have to do is log in to your account, click Web Hosting and onto the hosting account you want to use, click Manage. In the Popular Apps section, click WordPress and then click Install Now. Then complete the on-screen fields, and then click OK.

Select the domain on your account you want to use. Then enter the directory after the domain name where you want to install WordPress. If you want the domain name itself to use WordPress, the directory field should only have “/” entered. Then enter a Username, a Password (and its confirmation), and an Email Address. WordPress will be installed to your hosting account with the options you selected within 24 hours. When it is complete, you will receive a confirmation email.

Why you should choose Certa Hosting

  • Tick No limits cPanel web hosting
  • Tick No contracts or set up fees
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  • Tick No limits cPanel web hosting
  • Tick No contracts or set up fees
  • Tick 24/7 UK support
  • Tick 30 day money-back guarantee
  • Tick No limits cPanel web hosting
  • Tick No contracts or set up fees
  • Tick 24/7 UK support
  • Tick 30 day money-back guarantee
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